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FAQs

Are there any breed/size/sex/age restrictions for emotional support dogs?

No, there are no restrictions or limitations on the breed/size/sex/age of the dog.

What are the procedures for having my emotional support dog live with me? Are there any extra fees I must pay, such as a pet deposit or pet rent?

Emotional support dogs are protected under federal law and your landlord must permit your emotional support dog access. It is not common practice to charge a pet deposit or fee, however you are still responsible for any damage your emotional support dog may cause (note: make sure your emotional support dog does not misbehave, for he/she may be asked to leave by your landlord or building manager).

What are the airline procedures for flying with my emotional support dog?

You should contact the airline 48-72 hours prior to departure to let them know you are bringing an emotional support dog on board. Don’t forget to bring your doctor’s note.

Does my emotional support dog need to be spayed or neutered?

No, there are no requirements for an emotional support dog to be spayed or neutered.

What vaccinations do I need before registering?

As a pet owner, your dog should be fully up to date with all of the vaccinations per their veterinarian, but vaccinations are not required for registering.

What kind of training does my dog need to go through in order to be considered an emotional support dog?

Emotional support dogs do not require any training or tests. They just need to be housebroken and not misbehave.

How can someone verify my emotional support dog’s registration?

Your emotional support dog’s registration may be viewed online by visiting the US Animal Registry.

What should the doctor’s note say?

Your doctor’s note needs to state that based on your condition, an emotional support dog would be beneficial.

How many emotional support dogs can I have?

You may have more than one emotional support dog if they all provide you emotional assistance.

How does the process work?

If your dog is providing you emotional support, they may qualify as an emotional support dog. You will need a doctor’s note to show to your landlord or airline attendant if necessary (note: not required for registration). Your doctor’s note should be renewed annually, as it will not be valid if it is dated from more than a year ago. You may follow the link to get started: Get Started

What is an emotional support dog?

An emotional support dog provides comfort and support to an individual. They do not require any special training like service dogs do for a disability. They need to behave properly like a regular pet and be housebroken. Emotional support animals are protected under federal law.

Is there any application to fill out?

There are no applications to fill out and you do not need a doctor's note.

Can I have a service dog?

If you have a disability (a physical or mental impairment that substantially limits one or more major life activities of such individual) then you are entitled to a service dog to do work or perform tasks for you.

You are never required to disclose what your disability is to anyone, nor is anyone allowed to ask about your disability, require medical documentation, require a special identification card or training documentation for the service dog, or ask that the service dog demonstrate its ability to perform the work or task.

What information is shown on the ID card?

The information provided on our certificate and ID cards are:

Service dog's name and registration number with optional picture (ID card only), and the service dog's handler.

Do I have to pay any extra fees?

Under ADA law any dog can be considered a service dog. Once your dog is considered a service dog you can take them with you anywhere as long as they are not misbehaving. No businesses or apartments can charge you extra fees in order to have your service dog by your side. You do not need a doctor's permission in order to buy our kits.

Is PTSD covered?

Yes, PTSD (Post-Traumatic Stress Disorder) is covered under ADA Laws and as long as your service dog is able to calm you during an anxiety attack then he/she is considered a service dog.

How do I get started?

Simply order one of our packages to get your certificate and identification card. On there it will state that your dog meets the requirements under the ADA to be a service dog.

What’s the purpose of the certificate and the ID card?

You are never required to disclose what your disability is to anyone, nor is anyone allowed to ask about your disability, require medical documentation, require a special identification card or training documentation for the service dog, or ask that the service dog demonstrate its ability to perform the work or task.

The purpose of the ID kit and vest is so others are aware of the fact that the dog is a service dog. It is to drive awareness to those around you since people often have a pretty difficult time without the vest and ID kit.

How long until I receive my kit?

You will receive your kit 2-5 business days after placing your order.

Can I take my dog anywhere?

Once your dog is considered a service dog you can take them with you anywhere as long as they are not misbehaving.

What is the return policy on your products?

If you order a vest for your dog and it doesn't fit well, we'll be happy to exchange it for a better size. Just contact us and we will walk you through the exchange process. Please contact us immediately if you wish to do so. Only one exchange is permitted per vest order, and only if you contact us within 15 days. There are generally no refunds on the certificate and identification cards, as they are printed and shipped promptly after your order is placed.

What if someone has a fear or allergy of dogs, will my service dog be allowed?

Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service dogs. When a person who is allergic to dog dander and a person who uses a service dog must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.

Can I be asked to leave if my service dog is being disruptive?

Yes. A person with a disability cannot be asked to remove his service dog from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken. When there is a legitimate reason to ask that a service dog be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence.

Does my service dog have to be on a leash?

Under the ADA, service dogs must be harnessed, leashed, or tethered, unless these devices interfere with the service dog’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

What do I do if I am refused entry or questioned by a business?

There are only two questions you may be asked regarding your service dog: 1) is the dog a service dog required because of a disability, and 2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

Are businesses allowed to question me or refuse to give me service?

Absolutely not. Under the ADA, you are allowed to take your service dog virtually anywhere you are allowed to go. Your dog is not considered a “pet”. You are allowed to have your service dog with you in your apartment, restaurants, beaches, airplanes, etc., all without having to pay any extra fees or deposits.